What do you say when someone you know has lost their smart phone?

My first reaction is, “So sorry! How are you going to survive!” However, after a moment of reflection I think, “Wonderful, I will get your full and complete attention and maybe we can have a real and meaningful connection and conversation, I will enjoy really getting to know you and we will connect in a deeper, more meaningful way during this period of loss!”

I have become disappointed and disillusioned as to how the cell phone, affectionately known as a “smart phone,” has contributed to the sabotage of many relationships. How often have you been out at a restaurant and watched a couple, both with their heads down looking at their cell; a family with everyone looking at their cell, dinners being interrupted because someone needs to check emails or text messages; or at a social gathering talking with someone when they hear a text or an email coming in and they stop engaging with you to check their phone—which, 99.9 percent of the time is not critical.

When out with your partner on DATE NIGHT, do you bring your cell phone along and constantly check messages when the primary purpose was to have that focus on your partner? (There are always circumstances that I will give a pass to but, really, if you are in a setting that is important to those involved, turn off your phone, or leave it in the car.) I have started doing just that and it has changed my connectivity significantly: I am more relaxed and I’ve enhanced my listening and communication skills.

Remember, actions speak volumes.the-power-of-productivity-cover

I’d like to share something I came across in The Power of Productivity: Wealth, Poverty, and the Threat to Global Stability, by William W. Lewis: “If you want to know someone’s mind, listen to their words. If you want to know their heart, watch their actions.”

If we have not completely lost the “art of communication,” we are quickly losing our ability to have meaningful, thoughtful and significant communications.

It is interesting to reflect on past conversations that I felt were meaningful and great. There were a few key attributes that made them great and led to additional meaningful conversations and changed the depth of the relationship. Those attributes are:

  • It is intentional, not casual, not filled with one-word response questions;
  • It is focused, listening beyond the words to the feelings and meaning behind what is being said;
  • Both parties respond for affirmation, or clarification. This leads into the next attribute of good listening—good conversation is give and take;
  • It is a volley of give and take without judgement and criticism, but out of interest for understanding (which is different than agreeing);
  • It was not about me, there are always times that talking about yourself is appropriate, but never forget that the other person is the most important person in the conversation. Stop and catch yourself from overly using “me or I”;
  • Remember you do not always have to agree, but you do have to be respectful of the other person’s perspective—the substance as to why they feel as they do;
  • Respect the other person’s position as this can create wonderful and interesting conversations that may simply end in agreeing to disagree. You have gotten to know more about the soul of the person; all good outcomes;
  • As a result of a good give and take volley you may discover you have changed your position on an issue as a result of new insight gained from thoughtful conversation. You may discover that you were wrong, and can affirm the other person for this change in your position. What an affirming connecting outcome that creates!

In her book, The Art of Civilized Conversation: A Guide to Expressing Yourself with Style and the-art-of-civilized-conversation-covderGrace, Margaret Shepherd says:

“I’m not necessarily against all the new ways to communicate but I feel I have to speak up and advocate, yes, (communicating) face to face and out loud, and following certain rules of communication is really still worth the time.” 

I have learned that If the relationship is important, if I care about the person or group I am with, if I desire to really get to know who someone is and to listen intently for meaning and understanding then I can “lose my phone” for that period of time. I am amazed how this can affect a relationship and understanding those around me in a deeper and more impactful way.


2 thoughts on “What do you say when someone you know has lost their smart phone?

  1. It is not just the AVAILABILITY of the Smartphone–whether you have it with you or not. The Smartphone ITSELF has changed our interactions with people–and not for the better.

    Rather than COMMUNICATING with one another directly, we MESSAGE each other. This eliminates the ability to have instantaneous give and take on a subject. By having to type or text, we “filter” and reduce the content of our comments–rather than communicate. We don’t get the ability to assess inflection of speech. We distill our comments and responses to succinct words and phrases (taken to the absurd, the “(LOL”, “BFF”, and “ROLF” acronyms). Since we are not talking face to face (or even by voice), we lose civility–we are more interested in making our own point than in actually communicating. Given the popularity of texting and tweeting, it seems that most see the issues above as ATTRIBUTES–not problems.

    “Back in the day”–Abraham Lincoln set a new record for brevity in the Gettysburg Address–with only 268 words. Today–that record has been eclipsed by the enforced brevity of tweets–at 140 characters.

    I don’t think we are the better for it.


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